STORE POLICY
CUSTOMER CARE
At Velvet & Co, your satisfaction is our priority. We're here to make sure every order arrives on time, in perfect condition, and exactly as described — and if anything goes wrong, we'll make it right.
📦 Shipping
We ship worldwide. Orders are processed within 1–3 business days and delivery typically takes 7–20 business days depending on your location. Tracking information will be sent to your email once your order has been dispatched.
🔄 Returns & Exchanges
We accept returns within 30 days of delivery. Items must be unused and in their original condition. If your item arrives damaged or incorrect, contact us within 48 hours of delivery and we'll send a replacement or issue a full refund.
💳 Payments
We accept all major payment methods including credit/debit cards and PayPal. All transactions are secured and encrypted for your protection.
📩 Contact Us
Have a question about your order? Our customer care team is available Monday–Friday, 9:00am–7:00pm (GMT). We aim to respond to all enquiries within 24 hours.
Reach us at: support@velvetco.store
PRIVACY & SAFETY
At Velvet & Co, we are committed to protecting your personal information and ensuring a safe, trustworthy shopping experience for every customer.
🔒 Your Data is Safe With Us
Any personal information you provide — including your name, email address, shipping address, and payment details — is collected solely for the purpose of processing your order and improving your shopping experience. We never sell, rent, or share your personal data with third parties for marketing purposes.
💳 Secure Payments
All transactions on Velvet & Co are processed through secure, encrypted payment gateways. Your payment details are never stored on our servers. We accept major credit/debit cards and PayPal, all protected by industry-standard SSL encryption.
🔄 Refunds & Exchanges
If you are not satisfied with your purchase, we offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be unused, undamaged, and in their original packaging. To request a return or exchange, please contact our support team at support@velvetco.store within 30 days of receiving your order.
Refunds are processed within 5–10 business days of receiving the returned item, back to your original payment method.
📦 Order Issues
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with a photo of the item and your order number. We will arrange a replacement or full refund at no extra cost to you.
🍪 Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. By continuing to use our site, you consent to our use of cookies. You can disable cookies at any time through your browser settings.
📩 Questions?
For any privacy-related concerns or data requests, contact us at:
support@velvetco.store
Monday–Friday, 9:00am–7:00pm GMT
WHOLESALE INQUIRIES
Interested in carrying Velvet & Co products or partnering with us for bulk orders? We'd love to hear from you.
🛍️ Who We Work With
We welcome wholesale inquiries from boutiques, online retailers, resellers, and businesses looking to stock our trending fashion, beauty, and lifestyle products. Whether you're a small independent shop or a larger retail operation, we're open to exploring opportunities together.
📦 Minimum Order & Pricing
Wholesale pricing and minimum order quantities are available upon request. We offer competitive rates for bulk purchases, with pricing tiers based on order volume.
🚚 Shipping & Fulfillment
Wholesale orders are fulfilled within 3–5 business days. Shipping costs and delivery timelines will be confirmed at the time of order, based on destination and order size.
📩 How to Get in Touch
To submit a wholesale inquiry, please contact us directly with the following information:
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Your business name and website
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Products you are interested in
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Estimated monthly order volume
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Your shipping location/country
Reach us at: support@velvetco.store
We aim to respond to all wholesale inquiries within 2 business days.
Monday–Friday, 9:00am–7:00pm GMT
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments